The City of Centennial’s Innovation Team (i-team) assists the City in tackling its top priorities. The i-team started in 2014 with an initial focus on transportation and mobility. With the help of the i-team, Centennial released the Go Centennial pilot program and the Mobility Ambassador Program.
With direction from the Mayor and City Council, along with the strong partnership of the Senior Commission, the i-team transitioned focus areas to Aging in Community – with a specific focus on housing. Having conducted research with subject matter experts and Centennial residents, the i-team is now ready to come up with initiative ideas. Centennial looks forward to working with City residents, subject matter experts and businesses to co-design initiatives that enhance the experience of residents aging well in Centennial’s community.
Aging in Community involves many different topics and there are many different facets of what can be examined in each topic. In order to understand the breadth and depth of the aging ecosystem the i-team interviewed subject matter experts, City Council, the City's Senior Commission and City residents.
The above graphic shows a few examples of feedback captured by the City from SMEs. The i-team used this data to cross reference with subsequent ideas from City Council, Senior Commissioners and Centennial residents.
The i-team first began with interviewing subject matter experts (SMEs) within the aging space to one, validate anecdotal evidence that Aging in Community is a challenge in Centennial and two, identify common pain points across eight domain areas of Aging in Community. Those domain areas included: Community, Financial, Transportation, Caregiving, Engagement, Health, Housing and Workforce/Volunteering. SME's included professionals in Arapahoe County, non-profit organizations and private practices, such as - elder law specialists and private wealth managers.
Subject Matter Expert Interviews
About Aging in Community
Share with #agewellcentennial
After an initial understanding of the many underlining pain points in the senior space, the i-team sat down with Mayor Noon and City Council Members from each of the four districts in Centennial. This was an opportunity to discover similarities and differences that all the districts face in the aging space.
Public Official Interviews
After conversations with Public Officials, the i-team was able to determine four domain areas as high priority across the four districts. These four domains included: Caregiving, Housing, Transportation and Social (Community and Engagement).
Senior Commission Workshop
During this workshop the Centennial Senior Commission and City Council participants engaged in activities that enabled the i-team to understand ideal solutions in each of the four domain areas. This revealed commonalities across domains of what kind of solutions seniors desire and gave insight into how common obstacles appear through various domains. Please open the "Workshop Notes" to view the results from the workshop.
Create Web of Collected Information
The i-team consolidated all the data collected up to this point and captured commonly discussed ideas on sticky notes. These sticky notes were organized on a board and assigned a sticker based on who brought up the idea and another sticker to identify if the idea was relevant between domains.
During this juncture, we examined the four domains and analyzed the:
Housing surfaced as a clear priority after the analysis was complete.
Similar to the start of the research phase, the i-team did another round of subject matter interviews, but this time with goal of better understanding the housing ecosystem in Centennial. During this round of interviews we sat down with professionals ranging from employees of assisted living communities to City staff in the Community Development Department.
We gained a better understanding of interrelationships between public and private senior housing organizations, and also, investigated what services are currently available and what demographics of people utilize those services.
The i-team printed insights on sticky notes and categorized all thoughts accordingly. After distilling the data based off this round of interviews, we were able to generate focused questions to ask during our resident interviews. Our foundational questions, which led to what we asked residents, included:
Focused Interviews with Experts in Housing
The City interviewed 16 residents of different ages, living in an array of housing types with a range of physical abilities. For about an hour and a half, residents were asked questions about:
Similar to the focused interviews with experts in housing, the i-team printed out insights on sticky notes to tease out commonalities of what residents most often discussed during the interviews.
The City will continually add content to this website as we work through each phase of the process. Please stay tuned as Centennial works with residents and businesses to find ways to age well together.
Armed with the six How Might Questions from the research phase, the City set out to hold seven ideation workshops to solicit ideas from Centennial residents, businesses, City Staff and aging experts in the region. Below, is an infographic illustrating the seven events and some of the ideas that were contributed by participants.
1. How Might Centennial homes be more accommodating of physical limitations?
2. How Might Seniors and their families be prompted to be more proactive with detecting problems before they're problems?
3. How Might Aging be destigmitized and planning be encouraged?
4. How Might The quality of life of seniors improve by alleviating the pressure of doing daily chores?
5. How Might Seniors have the freedom of a car without having a car?
6. How Might Every senior have a friend or have a meaningful social activity they enjoy?
Download: aging ideas tree.pdf
Resident - During three events located at different libraries throughout Centennial, residents provided 63 ideas to the City. The workshops included a time for residents to individually come up with ideas based on the City's problem statements, and then, expand on their ideas with the "How would you do this differently" activity. This exercise urged participants to build on their original ideas by offering prompts that exaggerate the challenges and opportunities of aging. At the end of each session the facilitators opened up the floor for a discussion. During this time, new ideas emerged and existing ideas were expanded.
Business - During this event at a local brewery and restaurant, businesses were invited to help the City generate ideas for the Aging in Community - Housing priority area. The business community shared 72 ideas with the City, contributing a different that the City will incorporate as initiatives are built out.
City Staff - The i-team received tremendous participation from staff during the employee workshop. Staff members across a variety of departments were able to collaborate and generate 88 ideas. Many of the ideas were inspired by personal experiences staff had with the senior demographic and how they thought services and processes could be improved.
Aging2.0 Denver Chapter - Aging2.0 supports innovators that are taking on the biggest challenges and opportunities in aging. In a co-organized event with the Aging2.0 Denver Chapter, Centennial was able to work with aging experts in the Denver Metro region to amass 194 ideas.
i-team - The i-team wanted a crack at an ideation session after having facilitated six previous workshops. The team generated 58 original ideas and built off a few personal favorites from the previous ideation events.